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“Customer service software that helps your team to support your customers through email, chat and facebook messenger”
Collaborate with your team
A complex query might need extra brainpower. That’s why you can easily add notes to a case, assign a collegue, and then forward that case to them. No need to burden your colleagues with emails! Casengo lets your team focus on your customers.
Respond 3x faster
Most teams are like a jigsaw puzzle: all members are slightly different, each with his or her own expertise. To make sure your customers get the best answer, Casengo allows you to assign team members to specific cases.
Sometimes you need to work with a supplier to solve a customer’s problem. Keep all communication in one place by inviting these third parties to the case, whether they already use Casengo or not.